This kind of customer service is remarkable and will be commended. Of course, Mr. Conti’s Mindset, professionalism and top-quality buyer service has ensured I are going to be a loyal Firestone client for all times.
now I feel I've a regulation suite towards him and yiour firestone co. i wish to talk as well substantial ranking man or woman On this co. actual soon. my quantity is 510-342-XXXX
Oct 4, 2017 at five:05 pm I actually don’t know who is addressing all of these issues I am reading through about. I wish I examine them in advance of I took my motor vehicle to Firestone in Westfield Ma. Extensive Tale small, took my vehicle into my trusted Mechanic to perform some restore work and I had been knowledgeable I want get the job done accomplished that was presently finished by Firestone. I had my mechanic pull the paper function from my glove and positive more than enough it absolutely was the identical repairs. If any person reads this halt begging them to assist you, learn what the legislation are with your point out about auto repair service. For me, I left two messages for your District Manager. I informed him he has two times to obtain back to me, by Monday I'm sending a thirty desire letter for The cash I payed.
My spouse and I have already been utilizing your services for approximately 15 yrs, and possess constantly been pleased with the practical experience Firestone has supplied us with, And that's why, on August ninth, when my car initially broke down, it wasn’t even a imagined in our minds to provide the vehicle to you personally.
July 5, 2017 at two:22 pm I have been a customer of firestone for eleven many years with a few distinct automobiles. I’ve been for the Peoria, Phoenix, Mesa and Glendale spots in Arizona. I have also been into the Montana Chelsie, and Executive Centre locations in El Paso Texas. I've generally been dealt with with courtesy, and regard even though I took my car or truck back following a repair wasn't accomplished ideal. They were truly problem, listened to my grievance and for my part worked to correct the problem. Honored all special discounts and promotions. So I'm really shocked by the majority of the earlier mentioned responses. Perhaps they did transpire Or perhaps as I've discovered myself on occasions The shopper walks in with the Mind-set or offended which commences the ball rolling. Which isn't a justification the manager really should try to serene the situation. Nevertheless we as customer must understand that not almost everything will come out ideal The very first time. I'm a 65 12 months old maritime and truck driver As well as in These sixty five a long time I’ve had possibly a handful go properly correct The very first time had to repeat until done satisfactory correct.
July five, 2017 at ten:39 pm I are in Hollywood, Fl. on two independent situations, I went to my community Firestone service Heart to have air for my car or truck tire. Two times the service supervisor who looks as if He's undertaking very little at some time walks by me not even greeting me being a purchaser. I say justification me am i able to you should have help obtaining air. He reported I’m busy each time. And carries on to walk close to executing nothing.. I believed shoppers arrived 1st.
Right visit here after feeding me a song and dance, my boyfriend took the cellular phone and dealt with it. In the long run, I did not should pay back click resources given that they couldn’t “assurance” which the car or truck would keep aligned. They claim that they did the alignment and rotated the tires, but at the time I drove absent, the car pulled to the ideal precisely the same way that it did when I dropped it off. I wasted half per day without having auto, and no final results. Just aggravation. I'm knowledgeable which the experts work off Fee, but this was absurd.
In the event the vehicle was place to the lift I had been demonstrated the oil sensor was leaking very poorly. I used to be particularly disappointing. Brain you I have not experienced any oil issues with my vehicle at any time! I push a luxury sedan and get very good treatment of it. I expressed this to Isaac and he was once again defensive.
This could happen to be One more $two hundred. Why did they not advise or conduct the less expensive and obviously suitable mend to start with?
We very much liked getting back to Port A and this residence was an incredible rental. Your home was extremely thoroughly clean, pet-welcoming and very well-stocked. The porch within the yard seems really inviting - while it was much too chilly to click here for more info get pleasure from though we were being there I'm able to see where this would be a great hangout otherwise!
I spoke with the worker that answered the phone relating to letter obtained. She pulled up my information on their desktops to verify if my tires ended up included in this recall. She stated to me which they were tires that fell beneath remember recognize (the serial numbers/dimensions and so on all matched remember detect) Which they might be replaced cost-free to me.
She picked up her auto and took it into the dealership for diagnostics, and, predictably, they stated the bearings wanted changing. Just one could be tempted to Imagine Firestone didn’t would like to honor their warranty, and that they assumed we had been too stupid to figure this out. My spouse and I and our 6 grown children all Was once Firestone consumers – Evidently, when these bearings are replaced at no reference charge to us (and they will be, regardless of whether the lawyer I operate for has to get entangled), we’ll take our organization elsewhere.
September 10, 2017 at twelve:39 am I have a 2016 Camero SS and was traveling from Denver, CO to Loveland, CO when read more I gained a low tire notice on my dash. When I received to Loveland I went to two tire retailers who had been struggling to support me in almost any type. I went towards the Firestone Full Auto Treatment store at 1282 Sculptor Dr. in Loveland. A youthful gentleman named Clay Hart acquired on his computer and tried using anything to have me a substitute tire. I believe he even attempted to find a tire by competitors.
My gut wasn’t Erroneous this Gary person I spoke to in excess of the cellular phone is Gary Grote (Supervisor of Auto Services). There's no other Gary at this spot I used to be so upset and known as him out on it, and all he can say is “Do you know the numbers of calls we get in daily folks attempting to market us stuff”. 1. That’s not of my organization 2. You should monitor your calls right before likely into summary that it’s a profits person and 3. I mentioned my name and questioned for your Manager. (income pitch generally start with “my names is ABC from DEF enterprise might I speak to a supervisor”…I understand the offer I’m an Administrative Assistant at a fantastic firm wherein shopper service expertise is our #one precedence. I’m really positive the very little income that I invested at Firestone received’t produce a big difference for your product sales but I’m fairly sure that when you don’t begin to come up with a difference regarding your staff members you will loose more and more enterprise And afterwards maybe it is going to impression your Product sales Dollars.